When you purchase a product, knowing the return policy is crucial, especially if the item doesn't meet your expectations or has issues. Thetis offers a thorough return policy focused on providing satisfaction and maintaining fairness. Here’s an insightful guide to help you understand how you can manage returns if needed and what makes you eligible.

Eligibility for Returns

You can return an item under these conditions:

  • Timeline: Start your return process within 14 days from the date of delivery.
  • Condition of the Product: The item must be undamaged, clean, and essentially in a new condition. It’s important that the product is returned with all original packaging, manuals, accessories, and accompanied by the original invoice.

Step-by-Step Return Process

If you need to return a product to Thetis, here are the steps you should follow:

  1. Initiate the Return:

    • Complete the online return form on the Thetis contact page to get a Return Material Authorization (RMA) number.
  2. Prepare the Product:

    • Make sure the product is in its original condition, including all packaging, manuals, and accessories.
  3. Shipping and Handling:

    • The RMA number must be attached to the shipping label and/or container.
    • You will need to cover the costs for prepaid and insured shipping back to Thetis.
    • Be aware that all initial shipping, handling, and insurance fees are not refundable during the return process.

Refunds and Replacements

Thetis manages refunds and replacements in the following manner:

  • Refunds:

    • Refunds are issued to the original form of payment.
    • A restocking fee of up to 30% may apply for non-defective returns if you simply changed your mind. This fee does not apply if the product is defective and returned within the first 14 days.
  • Replacements:

    • For defective products, Thetis will either repair or replace the item at their discretion using new or refurbished parts.
    • The replacement might be a different model but will be functionally equivalent to the original product you purchased.

Understanding and following these guidelines can help ensure a smooth return process. For more details or to initiate a return, please visit Thetis Contact Page.