Versand

Thetis Shipping Policy

At Thetis, we are committed to providing fast and reliable shipping to our valued customers. Please review our shipping policy below to understand our shipping processes, guidelines, and legal compliance.

Shipping Coverage

Thetis currently ships exclusively within the United States. Our shipping services are designed to meet the needs of both individual consumers and enterprise customers, ensuring that all orders are delivered efficiently to any location within the U.S.

Processing Time

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been processed and shipped.

Shipping Methods and Times

We offer standard and expedited shipping options to meet different needs. Standard shipping typically takes 3-5 business days, while expedited shipping is delivered within 1-3 business days.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the destination. Free standard shipping is available for orders over a certain amount, as advertised on our website.

Order Tracking

After your order has been shipped, you will receive a tracking number via email. Use this number to track your package and stay updated on its delivery status.

Shipping Restrictions

Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations, including the European Union. Our services are currently limited to physical addresses within the United States.

Compliance with U.S. and EU Regulations

While our shipping is limited to the U.S., we are committed to ensuring that our policies adhere to applicable laws and regulations. For our European customers, please note that we are in the process of exploring options for expanding our shipping capabilities while maintaining compliance with GDPR and other EU regulations.

Returns and Refunds

Our return and refund policy complies with U.S. consumer protection laws, ensuring your rights are respected. If you wish to return a product, please refer to our Returns Policy for detailed instructions.

Data Protection and Privacy

We take data protection seriously and comply with relevant U.S. and international laws, including the General Data Protection Regulation (GDPR) for our EU customers who may interact with our website. For more information on how we handle your data, please review our Privacy Policy.

Customer Support

If you have any questions about your order or our shipping policy, please contact our customer service team mkt@thetis.io
We are here to assist you with any inquiries you may have.