Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thetis2018@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thetis2018@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thetis2018@gmail.com.

Thetis 14-Day Return Policy

We understand that sometimes things don't work out. That's why we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Return

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please ensure you have the receipt or proof of purchase available.

How to Start a Return

To initiate a return, please contact us through our Contact Page. Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note, items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us via our Contact Page.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, please contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable. These include:

Perishable goods (such as food or plants)
Custom products (special orders or personalized items)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item qualifies for a return, please contact us before making a return request.

Exchanges

The quickest way to ensure you get the correct item is to return the one you have. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

After receiving and inspecting your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund. If you have not received your refund after 15 business days, please contact us via our Contact Page.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thetis2018@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

A restocking fee of up to 30% may apply for non-defective returns if you simply changed your mind. This fee does not apply if the product is defective and returned within the first 14 days.

You can always contact us for any return question at mkt@thetis.io.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.